From now on, digital is a necessity for life.Support for two tripods in the smartphone classroom -"Digital Day" -IT is closer.Soft Bank News

"Digitalization" that I often hear recently.The number of convenient services that use smartphones has increased around our lives.While you can hear the voice saying "I use it a lot because it's convenient," there are many people who say, "It's difficult and I'm not confident that I can do it myself."I asked a smartphone dwarer who was in consultation with such people's smartphones and what kind of support they provided.

It is said that this day was a combination of "1 (Ichi)" and "0 (zero)", which expressed digital on the annual digital anniversary founded by the Digital Agency, which was established in 2021.It is a day to set up opportunities to regularly look back, experience, and review, and think about what to do to realize "no one left, digitize human -friendly".Softbank is also participating as a supporting company.

Activities at SoftBank Shop, which aims to eliminate digital gaps and realize a society where everyone can benefit from digitalization

Softbank has a staff member called a smartphone dwarer at 1,200 SoftBank shops nationwide, and has answered individual consultations on smartphones, and has a smartphone classroom mainly for senior customers.

In the smartphone classroom, you actually experience the use of smartphone operation methods that are convenient to use in your daily life.Even those who are vague to do what they can do with a smartphone can be used as a chance to know the specific usage scenes through experience.

This year, as part of the “Digital Utilization Support Promotion Project for Users”, which has been entrusted by the Ministry of Internal Affairs and Communications, we will provide support centered on administrative procedures.We aim to solve digital disparity by supporting senior customers and other digital use, and to realize a society where everyone can benefit from digitalization.

We asked a smartphone dwarf, who usually interacts with customers at stores, what kind of troubles they were listening to and how they support them.

Naoko Yamashita Softbank Noedanakane store smartphone dwarf

We answer consultation on smartphones and conduct "smartphone classrooms" mainly for senior customers.About 2 years of smartphone visor history.

Is there a service that can't be accepted without a smartphone?But I'm not confident that I can use it

The flow of digitalization in the world is progressing.But there are some people who can't survive this flow.What kind of voices do you hear when you usually interact with customers at a SoftBank shop?

I think one of the flow of Yamashita digitalization is to have a smartphone, but for this, "I am not confident to use it" "There are no people around me, and I do not think it will be convenient.There are many voices saying that the setting is troublesome.On the other hand, some people say that they are not in trouble because they are enough to make calls.

However, I feel that the situation has changed a little recently.I often talk to customers saying, "If you don't have a smartphone, you can't do anything."

Do you can't do anything without having a smartphone?

Yamashita Yes.The first thing I felt was when I started applying for a corona vaccine for the elderly.The reservation method was either a phone call or a QR code listed in the vaccination ticket and made a reservation on the web.Garakae has no choice but to call the government office.Some people did not know how to do it even if they had a smartphone.I feel like this has changed the consciousness of the people who come to the store."I have to be able to use it, from now on."